We help companies across all sectors transform their service operations. Our areas of focus include mobile work forces, contact centers, back offices, and branch operations.
We have found that the fastest and most significant improvements occur when continuous process improvement programs are supported with the right technology. Vitus combines extensive experience in continuous process improvement with substantial expertise and reach back capability in IT to bring clients the best of both. We have a portfolio of tools, many proprietary, which we use to conduct rapid assessments of the potential for improvement (typically in less than two weeks). We also help clients test new tools and process improvements in the field.
We implement high-impact solutions either with the help of our own custom applications development team, or in joint relationships with best-of-breed vendors. Our commitment to testing and refining solutions before full rollout allows us to deliver high-quality solutions in a much shorter timeframe than traditional approaches allow.
Project teams must excel in four dimensions: project strategy, technical expertise, capability building, and project management.
We help clients ensure that large projects succeed and to turn around projects on the wrong track. We have developed a proprietary Tru-Innovation methodology that we have applied at both public- and private-sector clients across a range of industries. This distinctive approach combines a broad and coherent view of an project, a focus on business value, and an emphasis on transferring capabilities to client teams to ensure sustainability.
Target: Working closely with our clients we can help achieve sustained improvements in productivity of 20–40 percent, along with a greatly improved customer experience
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