Clinical Operations
We help set strategies that improve quality and reduce cost in response to rising healthcare expenditures. We help healthcare providers transform their clinical operations to improve quality and reduce costs, taking a value-based approach and engaging and inspiring hospital staff.
We take an unrelenting focus on value in designing transformation programs. We help clients drive quickly toward pragmatic demonstrations of value, with rapid implementation, real-time adjustments, and robust performance tracking. Our clients typically see margin improvements of 3-5 % over 12-18 months and 3-10 times return on investment by focusing on throughput, quality, supply utilization, and nursing.
We take an unrelenting focus on value in designing transformation programs. We help clients drive quickly toward pragmatic demonstrations of value, with rapid implementation, real-time adjustments, and robust performance tracking. Our clients typically see margin improvements of 3-5 % over 12-18 months and 3-10 times return on investment by focusing on throughput, quality, supply utilization, and nursing.
Focus on sustainability from the start. In order to succeed, clinical operations transformations need to address from the beginning short-term performance and longer-term mindset and behavior challenges. While every transformation project reflects the client’s culture and starting point, we focus on three elements of sustainability in all efforts:
Frontline ownership, rooted in capability building
Frontline staff lead huddles, redesign processes, and roll out solutions. Our consultants mainly act as facilitators and coaches. Mentoring, formal training programs, and on-the-job skill building leave staff engaged, solution-oriented, and ready to lead improvements beyond the scope of the project. through training on hard and soft skills, weekly team meetings, and daily one-on-one coaching and feedback.
Leadership for change
We work directly with frontline and administrative leaders to build their own capabilities in coaching and modeling the mindsets that will ensure successful and lasting transformational change.
Performance management
We help clients design and construct daily performance dashboards to share quality, efficiency, financial, and satisfaction outcomes, ensuring a continued focus on what matters. These dashboards are tools for frontline staff and managers alike, making performance management a part of the institutional culture.
Frontline ownership, rooted in capability building
Frontline staff lead huddles, redesign processes, and roll out solutions. Our consultants mainly act as facilitators and coaches. Mentoring, formal training programs, and on-the-job skill building leave staff engaged, solution-oriented, and ready to lead improvements beyond the scope of the project. through training on hard and soft skills, weekly team meetings, and daily one-on-one coaching and feedback.
Leadership for change
We work directly with frontline and administrative leaders to build their own capabilities in coaching and modeling the mindsets that will ensure successful and lasting transformational change.
Performance management
We help clients design and construct daily performance dashboards to share quality, efficiency, financial, and satisfaction outcomes, ensuring a continued focus on what matters. These dashboards are tools for frontline staff and managers alike, making performance management a part of the institutional culture.
